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Supervisor Trainer
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Competencies
Demonstrated experience with KPI Analysis.
Demonstrated experience with Project Management.
Demonstrated experience with Team Leadership.
Demonstrated experience with Effective Communication.
Demonstrated experience with Excel.
Education
Languages
Experience
Supervisor Trainer
Temporarily assumed a Call Center Supervisor role for a healthcare client (medical billing and accounts), managing a team of 15 agents., Oversaw resolution of billing inquiries, insurance claims, and patient account discrepancies., Ensured compliance with healthcare regulations (HIPAA) and internal standards., Implemented coaching strategies and operational adjustments, reducing claim resolution time by 20%.
Senior Trainer
Responsible for initial and ongoing training for various campaigns., Development of instructional material tailored to different profiles and levels., Post-training KPI monitoring focused on real operational impact., Mentoring of new trainers.
Foreign Relations Analyst
Coordination of training focused on external communication protocols., Evaluation and improvement of communication processes.
Trainer
Staff training in technical and commercial support processes., Content alignment with HP’s global standards., Strengthening of soft skills for premium customer service.