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Jose
Workforce Supervisor with 2 years of experience in team management
Video resume
Workforce Supervisor
Leading a team that is responsible for planning, forecasting, scheduling and real-time resource management
Contact
San José, San José, Costa Rica
Open to remote
Available on CazVid
Competencies
Team ManagementIntermediate
Supervised and coordinated team activities in a workforce environment
Resource PlanningIntermediate
Handled planning, forecasting, and scheduling to optimize team performance
Data ReportingIntermediate
Prepared and managed Excel reports for real-time adherence and performance metrics
Communication SkillsIntermediate
Communicated operational plans and updates effectively within the team
Technical SupportBeginner
Provided basic technical support related to billing and collections processes
Summary
Experienced workforce supervisor with a background in collections, real-time adherence monitoring, and team coordination.
Key Achievements
- Led a team responsible for planning, forecasting, scheduling, and real-time resource management
- Managed real-time adherence monitoring and Excel reporting functions
- Progressed from collections agent to supervisor, demonstrating role advancement
Skills
Team ManagementResource PlanningData ReportingCommunication SkillsTechnical Support
Published on CazVid - Jul 3, 2025