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Travel Agent at D'Mundo Travel
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Competencies
Proven ability to resolve client issues efficiently, enhancing satisfaction and loyalty.
Skilled in managing diverse accounts, conducting sales visits, and delivering tailored solutions.
Extensive experience in booking travel using Amadeus and NDC, ensuring accurate and efficient planning.
Proficient in Zendesk, Salesforce, HubSpot, and other platforms to optimize customer interactions.
Education
Summary
Dedicated professional with over 15 years of experience in airline sales, customer service, and travel coordination. Skilled in client relations, account management, and digital tools to deliver exceptional service and operational efficiency.
Key Achievements
- Managed and expanded a portfolio of corporate travel accounts, increasing client retention.
- Utilized Amadeus and NDC platforms to streamline booking processes and improve efficiency.
- Coordinated complex business travel itineraries, ensuring seamless client experiences.
Experience
Travel Agent
Manage and grow a portfolio of Corporate Accounts with customized travel solutions., Experienced in booking and itinerary planning using Amadeus and NDC platforms., Coordinate business travel services including air, hotel, and car arrangements., Build strong client relationships and ensure high levels of customer satisfaction., Provide timely and accurate information about travel policies, itineraries, and pricing., Maintain accurate records of client preferences and booking history., Collaborate with suppliers and travel partners to secure best rates and options., Manage invoicing and reporting for corporate clients.
T1 & T2 Gaming Support Agent
Provide tickets, email, and chat support to gaming customers., Resolve technical and account-related issues efficiently., Utilize Zendesk and Salesforce as a CRM tool for customer interactions.
Sales Account Executive
Managed local, regional, and multinational accounts with tailored service strategies., Conducted regular sales visits, cold calls, and account performance reviews., Delivered quarterly product presentations and sales reports to key accounts., Used tools such as ACCELYA and Tableau for data analysis., Maintained CRM data and reporting in Salesforce and HubSpot., Supported marketing and administrative functions, including event coordination., Engaged with the community through United Way and AMCHAM initiatives.
City Ticketing Office
Oversaw direct airline ticketing sales in Honduras., Delivered monthly sales reports and developed new customer leads., Represented Delta in community and business events.
Airport Customer Service
Supervised flight operations and led ground staff teams., Analyzed and reported KPIs to improve team performance., Coordinated team-building activities.