José - History Researcher and Customer Service Specialist with 5 years of diverse experience

Atizapán, México, Mexicoen

Conducted historical investigation and contributed to creation of history books for transparency.

Developed graphics to visualize employee hours and pay at Freelancer payment projects.

Publicado en CazVidVideo entrevista disponible

Resumen

Experienced in research, customer service, and volunteer leadership roles with a focus on detail, accuracy, and helping others. Skilled in documentation, graphics, and social responsibility projects.

Video Resume

Logros Clave

Provided customer support using AI tools at Citizens Bank, assisting customers with banking software.

Habilidades

Research AnalysisAdvanced

Performed detailed investigation and research for history books and archaeological projects.

Customer ServiceAdvanced

De-escalated customer issues, created incident reports, and managed client interactions at Citizens Bank.

Graphics DesignIntermediate

Created graphics related to employee hours and pay for payroll and reporting purposes.

Documentation & AdministrationAdvanced

Managed documentation, prepared reports, and coordinated social media content for various organizations.

Educational & Volunteer LeadershipIntermediate

Led volunteer projects at archaeological sites and promoted social initiatives including ecology and sustainability.

Idiomas

Spanish(Native)English(Cambridge FCE)

Experiencia

Customer service

Citizens bank

feb 2024 - dec 2024

De-escalating upset customers with excellent customer service, Problem solving and creating incident reports for customers, Access to Cisco-Webex platform for database management, Using the new ai for citizens bank, were I used it to help and teach customers about how to use the new AI software to...

Volunteer at Magdala Archaeological Project

Holy Land Foundation and Ancient Cultures Research Center

may 2023 - jun 2023

Small artifact excavation, Archaeological zone maintenance, Participation in regional history conferences

Responsible of Promotion

Terruño

jun 2022 - oct 2022

480 hours of social service with the following responsibilities:, Investigation of sustainable development concepts and events., Weekly drafting for blog, instagram and web page., Development of weekly and monthly calendar of national and international events related to sustainable development.

Responsible of Promotion

Fundación Yépez

jan 2018 - jun 2018

Volunteer work participating in the first venture between Anáhuac University and Yépez Foundation promoting the protection of sea turtles., Promotion of the foundation and fund-raising events to achieve social service status for all the students interested in joining, as well as helping the beach...