Dedicated professional with extensive experience in healthcare, insurance, and customer support roles, proficient in managing client accounts, processing claims, and providing excellent service.
Provided effective verbal and written communication to assist clients, manage accounts, and resolve issues.
Handled claims, payments, and overdue accounts across healthcare and insurance industries.
Managed multiple communication channels and multitasked across various customer service functions.
Utilized bilingual skills to improve communication with diverse clients and stakeholders.
Used Windows-based systems to process documents, update accounts, and support daily workflows.
OCS CLINICALS
Assisted patients with setting up payment plans if necessary., Process payments and overdue payments., Assisted patients in preventing them from going into collections., Updating account information/multi-tasking, Inbound and outbound calls/ sending emails & sms texting Reminders for...
Common Wealth Insurance Co.
Answered a high volume of incoming calls from potential new clients, Outbound calls to collect and update client information needed to pre-qualified them for cases., Collected information and gathered incident reports., Handled auto, general, property, and worker compensation claims., Processed...
CCSI Call Center
Verified Clients Personal information, Provided Payment Plans, Collected overdue payments/ Track equipment, Helped customers off default and back on payment Track, Ability to Multitask 2 monitors at time, Phone calls, Emails & Troubleshooting, Educate customer how to use the digital Monitor...
Task US Call Center
Emails, Phone calls and chats, Handle emails of order Purchased jewelry via online, Inbound calls, Reserved room Hotel reservations of tourist customers.
G.E.D
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