Jose - Customer Service Professional with 5+ years of client support and team leadership

Managua, Managua Department, NicaraguaRemoteen

Led agents to achieve monthly goals and provided coaching to enhance customer service quality at TSI.

Managed multi-channel customer interactions, including calls, chats, and emails, across multiple industries.

Published on CazVidOpen to remote

Summary

Dedicated customer service professional with over 5 years in client support roles across finance, telecommunications, and retail. Skilled in team supervision, technical support, and effective communication, ensuring high client satisfaction and team performance.

Key Achievements

Delivered technical support and resolved warranty issues for clients at CallNovo.

Skills

Customer ServiceExpert

Provided comprehensive customer support through phone, chat, and email channels, ensuring client satisfaction.

Team Leadership & CoachingIntermediate

Supervised and mentored customer service agents to improve performance and meet organizational goals.

Communication SkillsExpert

Maintained excellent human relations and clear communication with customers and team members.

Report & Data ManagementIntermediate

Generated and analyzed daily activity reports for operational monitoring and decision-making.

Technical Support & Warranty Handling

Experience

Customer Service Agent

CallNovo

November 2022 - February 2026

Answer Customer Calls, Answer Chats and Emails, Provide Technical Support and handle Warranty related cases

Team Leader- Supervisor

TSI – Tri Source International

January 2018 - June 2022

Lead agents to reach their monthly goals and coach them on providing great customer service experience., Send daily reports to operations managers and campaign clients about daily activities., Provide coaching to agents and feedback.