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Customer Support and Technical Specialist with 8+ years in service industry
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Competencies
Extensive experience assisting customers with technical, billing, and safety inquiries across multiple sectors.
Supported satellite and mobile antenna systems, resolving technical issues for various applications and clients.
Handled fraud detection, legal questions, and safety-related issues in a support environment.
Utilized office and CRM software for data management, reporting, and client interaction.
Languages
Summary
Dedicated professional with over 8 years of experience delivering technical support, fraud management, and customer service excellence across telecommunications and service industries.
Key Achievements
- Provided comprehensive merchant and fraud support at DoorDash Mexico, addressing payment issues and legal inquiries.
- Delivered technical assistance across all Dish Network product lines, supporting satellite signal and antenna systems.
- Handled customer sales and satisfaction at Interjet, enhancing service quality and client relations.
Experience
Escalated Mx Support, Fraud Specialist
Merchant support, to all that involves customer tools portal, payments, missing deposits, photo shoot orders, etc., Fraud specialist, legal inquiries, safety inquiries.
Advanced Technical Support Representative
Technical support to all Dish Network lines of Business, handling calls for support with all of the company signal receivers and all self pointing and manual mobile satellite antennas for multiple applications including household systems, RV and mobile home and marine systems.
Customer Service Representative (Interjet)
Sales and customer satisfaction.