This is my profileContact via CazVidJosé
Tech Support & Customer Service Specialist with 4+ years in Telecom & Insurance
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Competencies
Provided technical assistance and support to customers across telecom and insurance sectors.
Resolved connectivity problems and software installation issues for end users.
Acted as an interpreter on-site, ensuring clear understanding of plans and instructions.
Handled billing inquiries and account modifications within insurance and telecom services.
Education
Languages
Summary
Experienced technician and customer service representative skilled in technical troubleshooting, policy explanation, and client communication. Adept at resolving issues and ensuring customer satisfaction through effective support and interpretation.
Key Achievements
- Handled software installation, billing, and retention at Hexaware, improving customer onboarding experience.
- Managed policy changes and customer inquiries at CMS, ensuring clear communication between customers and underwriters.
- Resolved internet connectivity issues and maintained customer satisfaction at Sitel, supporting product retention.
Experience
Tech Support Agent
Helping customers with getting the software installed, Tier 1 billing and retention, Interpreting calls between the customer and a higher tier tech
CSR
Helping customers make any changes to their policy, Informing/explaining any changes made to their policies, Interpreting calls between customers and the underwriters of the insurance company
Tech Support Rep
Helping customers resolve any problems with their internet connection, Soft billing and retention
Foreman
Interpreter on site, Ensuring that everyone understood the plans for the future