This is my profileContact via CazVidJose
Customer Service Supervisor with 5+ years in telecommunications
Contact
Competencies
Led teams in customer service environments, fostering performance and development.
Handled customer inquiries and resolved issues effectively in telecom industry.
Trained new hires and supported team performance enhancement.
Managed team metrics, ensured quality service, and operational efficiency.
Resolved customer issues promptly while managing multiple responsibilities.
Education
Languages
Summary
Dedicated professional skilled in customer service, team supervision, and training within the telecom sector. Bilingual in Spanish and English, with proven ability to lead teams and ensure quality service delivery.
Key Achievements
- Supervised operations and team performance for CIBC account at TELUS International.
- Led and trained new team members, supporting continuous performance improvement.
- Ensured quality service delivery by managing team metrics and guiding team members.
Experience
Supervisor - CIBC Account
Supervising operations and team performance for the CIBC account, Providing leadership and guidance to team members, Managing team metrics and ensuring quality service delivery.
Customer service agent / Mentor Barclays account
Trained and guided new team members., Supported team performance improvement., Handled customer inquiries and resolved issues.