Experienced call center agent with 4 years of expertise in customer service, technical support, sales, and retention, specializing in effective communication and customer-centric solutions.
Utilized effective communication techniques to assist customers and handle diverse inquiries in call centers.
Provided support to customers, addressing their needs and ensuring a positive experience.
Assisted customers with technical issues, demonstrating troubleshooting and problem-solving abilities.
Engaged in sales techniques and retention strategies to maintain customer loyalty.
SSGIS2G Mexico S de RL de CV
Help elderly people and find accurate and fast solutions regarding their newspaper delivery, Customer service, Retention, Payments, Sales, Technical support with the web page for the online newspaper
Porch
Set up new claims for homeowners reporting home damages due to any weather-related events, Follow up with existing claims
TELEMARK SERVICES/QUALFON
Locate customer's vehicles using GPS tools, Set up tow services, Help customers to get their vehicles going again
REPRESENTACIONES TELESERVICIOS LATINOAMERICANOS/ TELEPERFORMANCE
Help deliver drivers, customers and restaurant owners to solve any issues regarding the app or with an existing order
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