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Customer Service and Technical Support Specialist with Diverse Leadership Experience
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Competencies
Expertise in planning, executing, and overseeing projects to meet strategic objectives efficiently.
Skilled in analyzing workflows and implementing improvements to enhance operational efficiency.
Strong ability to understand and address client and team needs, fostering positive relationships.
Proficient in assessing data and processes to inform decision-making and strategic planning.
Education
Languages
Summary
Experienced in training, technical assistance, and quality analysis, with a strong background in process optimization, project management, and team development. Adept at enhancing operational efficiency and client satisfaction across diverse roles.
Key Achievements
- Led training sessions improving team performance and strategic competencies at Sutherland.
- Provided technical assistance and optimized electronic equipment setup, enhancing client satisfaction.
- Conducted quality audits and developed strategies to improve operational efficiency at Grupo Konecta.
- Designed and updated manuals, procedures, and flowcharts, streamlining processes at SAIME.
- Trained staff across multiple restaurant departments, boosting employee performance and service quality.
Experience
Coach / supervisor
Conducting training and coaching sessions in individual and group settings., Development of necessary competencies to meet strategic objectives., Monitoring and evaluation of progress and making improvement recommendations., Detection of workers' skills and qualities., Development of coaching plans., Creation of professional development strategies for work teams.
Technical support expert
Technical assistance in assigned specific tasks., Technical advice to clients and users on technological products and services., Installation, configuration, and commissioning of electronic equipment and systems., Advice and information to clients on repair and maintenance options., Customer care and service.
Customer service expert
Efficient completion of assigned tasks., Selling to customers by providing quality service., Management of documentation and files., Constant updating of knowledge necessary for the position.
Experience Technician (Quality Analyst)
Analysis and preparation of weekly audits, follow-up on online audits, and management of strategies to develop balance skills and capabilities, obtaining comprehensive advisors who can provide profitability to the brand.
Support Engineer
Use of different techniques and approaches to achieve results., Contribution to client motivation and commitment to help them face setbacks and obstacles.
New Technologies Specialist
Preparation and updating of manuals, procedures, and flowcharts., Development of audits., Process modeling.
Service Trainer
As a trainer, the main function was to train staff in the different areas of the restaurant, service, kitchen, marketing, to ensure better employee performance.