Experienced call center agent and supervisor with extensive background in sales, team training, and quality assurance across diverse industries including healthcare, real estate, and telecommunications.
Applied sales techniques across different campaigns including retail, real estate, and telecommunications.
Trained agents and managed staff development at contact centers.
Monitored call quality and assisted in sales closing to improve overall customer service.
Collected payments and advised customers on payment arrangements for healthcare services.
Conducted cold calls and set appointments for real estate and sales teams.
Nexus Teleservices Call center
Sales for My Education Student (MES), Helped to open Campaign for Nexus Teleservice, Trained agents for USRG campaign
Quality Contact Center
Listening to calls for quality assurance, Jumping on calls to assist with closing sales, HR duties, Training and managing staff
Connect International call center
Collecting payments for private hospitals, Advising customers on payment arrangements
Streams Global Call Center
Selling Sprint phones and plans, Upselling products
The Chad Carroll Group
Setting appointments for realtors and customers, Cold calling and emailing
Connect International call center
Collecting payments for private hospitals, Advising customers on payment arrangements
House Hunters US
Cold calling homeowners to gauge interest in selling, Running numbers to assess property value, Texting homeowners to gather information
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