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Competencies
Demonstrated experience with Microsoft Office Suite.
Demonstrated experience with CRM ticketing platforms.
Education
Languages
Summary
Professional profile
Experience
Medical Interpreter
Render accurate, real-time Over-the-Phone (OPI) and Video Remote Interpreting (VRI) between non-English speaking patients and healthcare professionals.. Translate complex medical terminology, clinical diagnoses, treatment plans, and pharmaceutical instructions with precision.. Facilitate crucial communication during emergency medical situations, surgical consent discussions, and clinical consults.. Adhere strictly to the National Council on Interpreting in Health Care (NCIHC) Code of Ethics, ensuring patient privacy and professional neutrality.
Medical Interpreter
Provided high-volume video and phone medical interpretation for hospitals, clinics, and healthcare facilities nationwide.. Delivered precise renditions for surgery consents, surgical procedures, and intensive care consultations.. Managed high-stress interactions, ensuring empathy, cultural sensitivity, and complete accuracy between patient and medical team.. Maintained full compliance with HIPAA standards and quality assurance protocols.
Professional Interpreter
Delivered high-volume interpretation across Medical, Customer Service, Legal/Court, Finance, and 911 Emergency Dispatch sectors.. Facilitated clear communication regarding billing, account services, legal proceedings, and emergency dispatch.. Assisted Spanish-speaking patients and families in navigating medical consultations and procedures.
Supervisor, Customer Service / Technical support
Evaluated agent interactions to ensure strict compliance with quality benchmarks and operational standards.. Provided 1-on-1 coaching and technical training, driving significant improvements in Average Handle Time (AHT) and First Call Resolution (FCR).. Mentored multilingual agents to enhance English language proficiency and technical accuracy.. Handled escalated inbound calls, executing effective conflict resolution and advanced technical support.