This is my profileContact via CazVidJose
Customer Service Expert with 3+ years in Client Support and Digital Communication
Contact
Competencies
Proficient in managing customer inquiries, ensuring satisfaction, and resolving issues efficiently.
Skilled in effective verbal and written communication across digital channels.
Familiar with basic digital tools and platforms for customer management and communication.
Experience in organizing and executing delivery processes to improve efficiency.
Education
Languages
Summary
Customer service expert with over 3 years of experience in client support, digital communication, and delivery coordination. Adept at resolving issues efficiently and improving service processes to ensure customer satisfaction.
Key Achievements
- Ensured high customer satisfaction through efficient query resolution at MXTINTAS
- Streamlined delivery coordination, improving operational efficiency
- Managed digital customer requests effectively, reducing response times at Teleperformance
- Handled diverse customer issues, enhancing overall service quality
Experience
Customer expert
Atendí clientes, resolviendo consultas y garantizando su satisfacción.. Coordiné y realicé entregas de mercancía de manera eficiente.
Customer expert
Gestión integral de solicitudes y consultas de clientes a través de canales digitales.. Resolución de incidencias y problemas de forma eficiente, oportuna y orientada al cliente.. Redacción de respuestas claras, formales y profesionales adaptadas a cada situación.. Organización, priorización y seguimiento de casos hasta su cierre.. Cumplimiento constante de indicadores de calidad y servicio establecidos por la compañía.