Professional with over 10 years managing complex software projects, emphasizing stakeholder communication, resource planning, and Agile practices.
Managed software development projects from initiation through delivery, ensuring scope and objectives are met.
Coordinated with clients and internal teams to facilitate clear communication and expectation management.
Allocated personnel and technical resources to optimize project execution and efficiency.
Implemented Agile practices such as Scrum and Kanban to improve team productivity and project transparency.
Tech Mahindra de Mexico
Customer service to clients based on the United States, mostly on the east coast., Sale of products such as home security like cameras or alarms for doors and windows., Building rapport and having very good active listening.
Celebrity Cruises Mexico Servicios, S.A. de C.V.
Spoke with travel agents directly to provide the best options for customers and book cruises., Building rapport and active listening.
Marcus Evans USA & Europe
Establish a contact book with companies with annual revenue of more than 500 million dollars a year., Investigate the phone numbers and names of their Chief Officers, Vice Presidents, Directors., Contact them to invite them to the summits or conferences.
American Express Company (México) S.A. de C.V.
Outbound and inbound calls regarding past due amounts on service cards and credit cards., Negotiate payments to prevent card blockage.
G.E.D Prep
Hospitality Management
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Identified potential project risks and developed mitigation strategies to minimize impact.
Quick Learning: Cuatitlan Izcalli Institution
Introduce new vocabulary and improve pronunciation., Teach groups of 6 to 15 students.
Sykes Enterprise: Tupperware US and Canada
Inbound calls from United States and Canada regarding accounts., Provide solutions to customer issues.
