This is my profileContact via CazVidJosé
Recruitment and Customer Service Specialist at ADVENSUS CONTACT CENTER
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Competencies
Exceptional ability to build rapport and communicate effectively with clients and team members.
Collaborates seamlessly within diverse teams to achieve common goals and improve workflow.
Adjusts quickly to changing environments and priorities, maintaining productivity.
Performs efficiently under stress, ensuring quality service in high-demand situations.
Education
Languages
Summary
Dedicated professional with expertise in recruitment, customer service, and team collaboration. Skilled in communication, adaptability, and delivering results in fast-paced environments.
Key Achievements
- Streamlined the recruitment process, improving candidate selection efficiency at ADVENSUS CONTACT CENTER
- Provided exceptional customer service at Citibank, resolving complex account inquiries
- Handled high-volume customer interactions at Cricket Wireless, maintaining high satisfaction levels
- Successfully managed order fulfillment and budgeting as a Baker, ensuring timely delivery and quality
Experience
Recruitment and Selection Specialist
Manage the process of recruiting candidates, reviewing their resumes and the results of their interviews and evaluations.. Responsible for coordinating and conducting personal interviews with the candidates, to confirm that their abilities and skills meet or exceed expectations.
Credit Services Representative for Citibank
Provide customer service concerning accounts, cards, services, schedules, rates, policies, among other types of banking information.
Customer Service Representative for Cricket Wireless
Respond to customer questions and complaints with professionalism at all times.. Make changes on customer accounts, indicating specifications, prices and details of their services.
Baker
Take customer requests and make them with quality in the time of commitment.. Analyze the orders to allocate a budget, considering the ingredients used, the complexity in the elaboration and the cost of production.