This is my profileContact via CazVidJosé
Customer Service & Support Professional with 15+ years of experience
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Competencies
Extensive experience handling customer inquiries, resolving issues, and ensuring client satisfaction across various sectors.
Bilingual proficiency in English and Spanish, with experience in medical interpretation and language instruction.
Skilled in troubleshooting technical and billing issues, providing efficient solutions in high-pressure environments.
Organized and managed wedding and social events, ensuring smooth execution and client satisfaction.
Experienced in private language instruction, adapting teaching methods to diverse learners.
Education
Languages
Summary
Dedicated bilingual professional with over 15 years in customer service, technical support, interpretation, and language instruction. Proven ability to resolve issues, facilitate communication, and coordinate events effectively.
Key Achievements
- Resolved diverse customer issues across multiple industries, ensuring high satisfaction levels.
- Provided bilingual medical interpretation, facilitating effective communication in healthcare settings.
- Supported billing and technical troubleshooting, reducing resolution times and improving service quality.
- Coordinated social events as a wedding planner, managing logistics and client satisfaction.
- Taught English and Spanish privately, enhancing language skills for international clients.
Experience
Customer Solutions Agent 2
Taking care of customers' issues via phone and email
Medical Bilingual Interpreter
Interpreted video calls for medical situations
Tech Support Representative
Checked internet issues, Solved customer problems
Customer Service Representative
Customer service for a mobile company
Billing Department Representative
Provided billing support for Verizon Wireless
Customer Service Representative
Assisted customers for the Frontier campaign
Customer Service Agent
Processed orders for Montgomery Ward during the Holiday season
Customer Service Agent
Assisted customers in the Metro by T-Mobile campaign
Customer Service Representative
Handled calls and emails for the GameStop campaign
Customer Service Agent
Set up appointments for appliance repairs
Wedding Planner
Coordination of social events, rental of furniture
English Teacher
Provided private English lessons
Spanish Teacher
Taught Spanish to foreigners