This is my profileContact via CazVid
Jose
Customer Service Professional with 4 years of experience in client support
Video resume
Contact
Competencies
Experience in handling inbound and outbound calls, providing support, and ensuring customer satisfaction.
Ensured material and product compliance with standards through various quality assurance roles.
Supervised production and factory staff to maintain quality and meet company specifications.
Proficient in Word, Excel, PowerPoint, and Outlook for report preparation and communication.
Experience using CRM, Slack, and ClickUp for communication, customer tracking, and project management.
Education
Languages
Summary
Dedicated professional with 4 years of diverse experience in customer support, quality control, and team supervision in various industries. Bilingual in English and Spanish with skills in Microsoft Office and work tools like CRM and Slack.
Key Achievements
- Handled multiple roles including customer service, quality control, and supervision across various industries.
- Managed production teams and supervised quality assurance processes at manufacturing and retail companies.
- Provided bilingual customer support in English and Spanish, enhancing customer satisfaction levels.
Experience
Taxi Driver
Provide safe and efficient transportation service., Offer friendly customer service and punctuality.
Customer Service Representative
Handled inbound and outbound calls., Resolved customer inquiries and provided support in English and Spanish.
Customer Service Representative
Assisted customers via phone and email., Provided accurate information and ensured satisfaction.
Crew Manager and Quality Control Supervisor
Managed production teams and ensured product quality., Supervised imitation stone products made of cement.
Supervisor and External Quality Auditor
Ensured materials met company specifications., Supervised factory staff and prepared daily reports.
Quality Control and Final External Auditor
Verified compliance with quality standards and prepared daily production reports.
Quality Control and Production Inspector
Ensured all materials met specifications., Prepared daily production and export reports.