Jose - Customer Support & Appointment Setting Specialist with 5+ years of experience

Provided credit card, account support, and customer engagement across multiple channels including phone, chat, and email.

Performed targeted outbound calls to generate leads, qualify prospects, and set appointments across various industries.

Utilized active listening, rapport building, and clear communication to resolve customer issues and improve engagement.

Operated CRM platforms to manage customer interactions, track calls, and streamline appointment scheduling.

Managed inbound and outbound calls using script work for owners looking to sell their homes, resolving concerns, qualifying and setting up in-person appointments with a real estate agent., Consistently exceed call quality and goals through strong communication and active listening., Overcoming...

Handled outbound cold calls to car owners with expired auto warranty., Convince, qualify and transfer campaign, Achieved high customer satisfaction and consistently met call targets.

Performed cold calling and live transfers, connecting potential clients with sales representatives., Built strong customer rapport to boost engagement and sales conversion rates., Adapted quickly to multiple scripts and campaigns across diverse industries.

Provided credit card and account support to customers via phone, chat, and email., Handled sensitive customer information while maintaining compliance with company and regulatory standards., Met target metrics on a consistent basis., QA Agent - Trained and mentored new agents on customer engagement...