This is my profileContact via CazVidJosé
Data Analyst with 3 years of experience in Retail and Finance
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Competencies
Utilized statistical methods and tools like Excel and SQL to interpret data for business insights.
Created dashboards and reports to communicate findings effectively to stakeholders.
Performed data extraction and manipulation from relational databases for analysis.
Presented analysis results to team members and management to support decision-making.
Worked with teams across departments to improve data collection and reporting workflows.
Education
Summary
Data Analyst with 3 years of experience in retail and finance sectors, specializing in building dashboards, conducting analysis, and supporting strategic initiatives.
Key Achievements
- Developed and maintained dashboards for sales and marketing teams, improving reporting efficiency
- Conducted data analysis to identify sales trends, supporting strategic decision-making
- Collaborated with cross-functional teams to streamline data collection processes
Experience
Talent Mobility Specialist - International Service Operations
Responsible for assisting employees to permanently or temporarily relocate within international enterprise locations., Start of Assignment: Gather necessary information to provide to the assigned mobility provider in order to assist with housing, immigration and tax & compliance. Request assignment cost estimate, request necessary approvals according to internal delegation of authority, complete repatriation documentation (Individual Protection Grade), review selected policy. Review chosen compensation, review Living Cost of Allowance, EPIR Salary, Partial settlement, National Identifiers/Work Permits, creation of the host records in local systems (Human Capital Management), audit the information fed into local systems., End of Assignments: Confirm with the Host entity/HRBO the actual end date. Confirm with Home’s People Leader and HRBO employee’s repatriation position, confirm with compensation salary grade reverse EPIR salary (If applicable). Confirm with the employee if it’s necessary to extend temporary living, end Host Record and update home record as per local policies. (Taxes, Benefits, Payroll entity) audit information fed into Local systems., Permanent Transfers: Review the policy type, audit approvals, review the benefit package the employee is entitled to, review tax impact with the Tax company, submit information to the assigned mobility vendor in order to start the relocation process. Notify Home entity, in order to proceed with termination and offboarding formalities, notify Host entity in order to proceed with Onboarding formalities., Business Travel: Assist employees who are traveling under this policy with the expense request and initiation of the BT, review benefits, determine if the purpose of the visit is technical or non technical, provide to the employee host contact information. Work with Managers when an emergency appointment is needed, assist stakeholders, people leaders, and employees with general inquiries and FAQ. Assist receiving entity with the controlled worksheet, provide to the employees traveler insurance kit and other benefits included in the policy (Per diem, car rental, laundry), Payroll: Audit provider’s pay instructions (Primary Base pay, Secondary Salary, deductions, retro payments, housing overage, living cost of allowance, car lease deduction, country premiums, and monthly cross rates between home and host currencies.). Identify and notify payroll discrepancies, notify the employee if a deduction is applicable, discuss with local payroll a recovery plan if an overpayment has been mistakenly applied. Request the compensation team to send updated information to the tax provider. Update in HCM Oracle split percentage, audit payroll information has been fed between HCM and local system (SAP, HRIMS, PS LOCAL), Audit fed information in local system against Monthly Pay instructions, enter: Hypothetical Tax, One time payments, Intra Bands Increase, Annual merit increases and other salary/one time payments., General: Invitation letters; elaborate letter template and send to Legal for review and signature. Tax Equalization, review with the Tax provider if the employee has a positive balance if applicable; Request approval and route it to payroll for refund. If Negative balance is applicable, notify to compensations and benefits in order to settle a payment arrangement. Assist HRBO and Stakeholders the chart flow per policy, Audit change reports, initiation reports, expense reports, compensation reports, data extract reports. Assist providers with MICS and billing information; confirming with financial controllers the accurate information, Audit US and CAN domestic relocation’s webforms and billing information., Country specifics: United States: W4 updates, Certificate of coverage, Permanent state residency form, Tax Liability forms. Mexico: National Identifiers, RFC, PTU, Partial Settlements, Reverse EPIR calculations. Brazil: SUS, Carta de Sáude, Plano Médico, NIF update.
Human Resources Advisor/Employee Services
Onboarding; Assisting applicants throughout their application process, providing current status, scheduling background checks, scheduling drug screening test., New Hires; Assisting new hires completing their pre-work papers like I9, Direct deposit information, W4 and Tax withholding, Enrolling into 401K/contributions, Benefit Elections, Beneficiary Designations, Applicable state forms, Referral Program, System and Credential access., Active Employees; Assist current employees with topics related with Benefits; Mid Year enrollments, Life Events, Claims and Coverage, Wellness Programs, Biometric screening, Premiums, Life Insurance, Supplemental life insurance, Flex/Healthcare Flex/HSA, Medical, Dental and Vision, Benefit appeals, Benefit Support Documentation., Payroll Administration; Direct Deposit, Garnishments, Child Support, W-4 Tax withholding, W-2 Income Reporting, Paychecks, Pay Adjustment, Missing adjusted time, General Deductions., Time Management; Vacations/Sabbatical, Sick Time, Funeral/Bereavement, Holiday, Leave of absence, Jury Duty, Worker’s compensation, Restricted Work, Time Authorizers, Schedules., Compensation Management; Promotion, Merit Increase, Pay Classes and Job Descriptions., Crisis Management; COVID 19, Close contacts/Confirmed cases Vaccines, Caregiving, COVID Vaccination Attestation forms, Mask Policy., General; Employment verifications, Solicitations, Certificate of coverage letters, Surveys, Voicemails., Offboarding; Reduction in force, uniform return, 401k Distribution, Life Insurance portability, Termination appeals, Termination Removal, Retirement and Pensions, Benefit Extension, Cobra, Severance and Sub pay.
Customer loyalty representative
Service sales and retention., Provide Directv and Uverse users an outstanding customer experience., Reach monthly goals based on sales, disconnections, and VOC., Negotiate with customers in order to keep their business at AT&T., Handle directly with other departments' misdirected calls., Generate reports of daily metrics., Resolve in a prompt manner customers WINS.
Global Dispatch/Customer Service Representative
Responsible for the night shift., Customer Service., Reservations and Booking., Fares and Estimates., Dispatch and logistics of Mexico and Foreign services., Generate reports of daily consumption., Budget and Expenses.
Sales Representative
Responsable in charge of the morning shift., Customer Service., Booking reservations through Outlook and Telephone requests., Providing rates, fares and estimates to customers based on their needs., Assignation of vehicles and drivers., Opening Service Sheets., Closing service sheets., Accounting., Budget and Expenses., Billing and Collections., Generate Purchase orders., Receiving PO from providers and Customers.
Production Manager
Responsable in charge of the screen printing section., Coordinate schedules, deliveries and make sure everything was finished before the end line., Contact new customers, provide attention to current ones, and also deal with national and foreign ink providers.
Pre Production Manager / Production Manager
In charge of the pre production floor, later on I was promoted as the production manager., Responsable for production, supervising production as well., Responsable of quality control, in order to reduce waste production.
Customer Service Representative
Provide technical support to Time Warner Cable customers in the U.S., Handle different skills such as Billing, Collections, Retention, Sales, Technical Support., Handle every phone call under Q&A standards (timings, empathy, and resolution).