This is my profileContact via CazVidJosé
Customer Service Professional with 5+ years in luxury hospitality and resort management
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Competencies
Provided exceptional guest support, handled inquiries, complaints, and feedback to enhance overall guest experience.
Effectively interacted with guests, coordinated between departments, and implemented communication improvements.
Utilized CRM tools to personalize guest services, manage reservations, and improve guest engagement strategies.
Developed and enforced SOPs for check-ins, reservations, and guest interactions to ensure service consistency.
Addressed and resolved guest issues efficiently, demonstrating patience and resourcefulness in high-pressure situations.
Education
Languages
Summary
Experienced in delivering high-quality guest services, implementing feedback systems, and optimizing operational procedures within luxury and resort settings. Skilled in communication, tools, and problem resolution to enhance guest satisfaction.
Key Achievements
- Handled guest inquiries and concerns promptly ensuring high guest satisfaction at Guacalito de la Isla.
- Implemented a guest feedback system and developed SOPs to improve service consistency at Welcome Center.
- Learned and applied multiple tools within 3 weeks to support customer service and resolve issues efficiently at Foundever.
Experience
Customer Service
Provide exceptional service by ensuring that all guest inquiries, requests, and concerns are handled promptly and professionally., Maintain a high level of organization when managing reservations, special requests, and VIP guest preferences., Enhance knowledge of luxury hospitality standards and...
Receptionist
Customer Service Agent
Learn how to use more than 8 tools around 2 weeks to learn and at the third week I was applying the knowledge., Be patient with the customers, Solution finder
Welcome Center Receptionist
Implement a guest feedback system (such as surveys or direct follow-ups) to identify areas for improvement and maintain high satisfaction levels., Aim to resolve 90% of guest inquiries or complaints at the Welcome Center without escalation, ensuring smooth issue resolution., Develop and enforce...