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Jose
Customer Support Specialist with 5+ years in service and technical support
Video resume
Contact
Competencies
Provided support via phone for Amazon, Abbott CGM, and Dish, resolving inquiries about orders, products, and billing.
Educated customers on using medical sensors, device application, and cycle management, improving their product handling.
Fulfilling orders, inspecting equipment, and using manual and electric pallet jacks to manage inventory and shipments.
Inspected containers, coolers, and product conditions, ensuring quality standards and damage prevention.
Handled order verification and fulfillment for retail and wholesale clients, ensuring accuracy and completeness.
Education
Summary
Dedicated customer service specialist with over 5 years in handling inbound calls, educating users, and managing warehouse operations. Skilled in troubleshooting, order processing, and quality control, aiming to optimize client satisfaction and operational efficiency.
Key Achievements
- Handled diverse customer inquiries for Amazon, Abbott CGM, and Dish Network, ensuring issue resolution and satisfaction.
- Educated customers on product usage, maintenance, and troubleshooting, improving user experience and product adherence.
- Managed order fulfillment, quality inspections, and warehouse operations, demonstrating adaptability and operational knowledge.
Experience
Customer Service Represenitive
Handling incoming calls for Amazon., Answering questions about their pending orders, when orders are missing items or they questions about certain merchandise.
Customer Support Specialist
Handling incoming calls for Abbott CGM., Educating customers on how to use our Freestyle Libre 14 day sensors., Also, how to start their 14 days cycle., How to apply the libre., When to know to replace it after the 14 day cycle or needs tech/medical assistance.
Customer Service Representative
Handling inbound calls from USA., Regarding their satellite service (Dish Network)., Monthly bills, payments, equipment upgrades, add-ons, PPV, tech visits, ECT.
almacenista
Fullfilling orders for walk-in and call-in customers., Sort products., Verify that orders have been completed correctly., Use a manual pallet jack, forklift, and electric pallet jack.
Quality Control
Inspecting coolers and curtain doors we're working properly., Checking containers conditions before being used., Making sure that product that we received was not damaged.
Machetero
My duties around the warehouse, We're to help in production., Unloading containers of used car, SUV and diesel tires., Stack the ones that were already graded.