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Commercial Professional with 5+ years in Customer Service & Marketing
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Competencies
Provided effective communication and proactive solutions in customer support roles across multiple companies.
Designed and executed PR campaigns, managed media relations, and monitored public perception for clients.
Coordinated shipments, analyzed logistics data, and validated operational information to ensure efficiency.
Supported sales activities, developed strategies, and executed customer loyalty initiatives across roles.
Assisted in social media engagement and digital communication to support commercial and customer service efforts.
Education
Languages
Summary
Experienced professional with a strong background in customer support, public relations, logistics, and sales. Skilled in managing campaigns, client relationships, and logistics operations to support business growth and enhance customer satisfaction.
Key Achievements
- Led client meetings and managed campaigns at PGL Marketing, coordinating media events and public relations strategies.
- Supported sales and customer service teams across roles, improving client relationships and achieving operational goals.
- Coordinated logistics and data validation for US Foods account, ensuring accurate shipment tracking and operational efficiency.
Experience
Commercial Advisor & Customer Service Intern
Provided accurate information and resolved customer inquiries in a timely and professional manner., Managed company products and conducted post-sale follow-up to ensure customer satisfaction., Received and processed customer orders, requests, and complaints., Identified potential market...
Commercial Assistant
Delivered customer service support and conducted client prospecting activities., Assisted in the creation and execution of commercial and promotional campaigns., Managed contract renewals and supported ongoing client relationships., Contributed to the development of commercial strategies aligned...
Commercial Executive
Led client meetings to define and refine Public Relations strategies, ensuring alignment with target audiences and business objectives., Conducted market research and monitored advertising performance to identify audience needs, concerns, and expectations., Designed and executed Public Relations...
Commercial Advisor & Customer Service Representative
Led customer service operations to ensure a high-quality and satisfactory client experience., Supported the sales team in achieving monthly targets through guidance and performance monitoring., Developed and executed commercial strategies aligned with business objectives., Implemented customer...
Logistics Coordinator & Data Validation Specialist
Coordinate daily logistics operations by interacting with clients, vendors, and freight carriers via email and phone to ensure operational continuity., Track inbound and outbound shipments, monitoring loads sent, received, and in transit to ensure timely and accurate deliveries., Analyze daily...