José - Interpreter with 4+ years of medical and legal interpretation experience

Performed medical, legal, and customer service interpretation in live call settings.

Handled inquiries, conflict resolution, and client retention efforts.

Led team activities, trained new staff, and managed escalation processes.

Managed high-stress customer interactions and led service recovery initiatives.

Provide real-time consecutive interpretation services in medical, legal, and customer service calls., Ensure accuracy, confidentiality, and cultural relevance during sensitive conversations.

Interpreted live calls between patients, healthcare providers, and insurance agents., Maintained professional tone and clarity in high-pressure medical settings.

Handled general inquiries as Level 1 Agent for 8 months, followed by 9 months as Escalation Specialist., Promoted to Phone Supervisor, managing high-stress client calls and ensuring issue resolution., Led service recovery efforts and maintained customer satisfaction with empathy and effectiveness.