This is my profileContact via CazVidJorge
Customer Service & Admin Specialist with 5+ years in client interaction
Contact
Competencies
Performed structured interviews and information gathering for client onboarding.
Managed accurate recordkeeping, CRM updates, and database organization.
Handled Spanish–English communication in client interviews and support roles.
Coordinated meetings, managed calendars, and scheduled consultations across roles.
Demonstrated initiative, teamwork, empathy, and problem-solving in varied support functions.
Education
Languages
Summary
Experienced in client intake, bilingual support, and appointment coordination with a focus on accuracy and empathy.
Key Achievements
- Conducted bilingual client interviews and managed sensitive records at Legal Soft and Cognizant.
- Scheduled and coordinated appointments, managing attorney and client calendars efficiently.
- Designed and delivered English fluency sessions, monitoring and adapting instruction to learner progress.
Experience
Receptionist | Remote
Conducted client intake interviews, gathered confidential information, and qualified leads., Scheduled consultations, managed attorney calendars, and updated CRM systems., Delivered empathetic, professional service while following firm protocols and maintaining accuracy.
Intake Specialist & Administrative Support | Remote
Conducted bilingual client interviews and managed sensitive records., Supported front desk operations and data entry.
Intake Specialist
Client intake, appointment coordination, CRM updates, bilingual communication.
English Coach
Designed and delivered English fluency sessions., Monitored learner progress and adapted instruction.
Telephone Operator
Call handling, client verification, technical and billing support, retention, agent mentoring.