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Software Developer with 5 years of experience in web application development
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Competencies
Utilized JavaScript for building dynamic and responsive web interfaces.
Developed single-page applications with React, managing components and state.
Designed and maintained APIs for backend integration and data exchange.
Written and optimized queries for data retrieval and management in MySQL databases.
Participated in sprint planning, stand-ups, and retrospectives for project delivery.
Education
Summary
Experienced software developer specializing in front-end and back-end web applications with a strong focus on API integration and team collaboration.
Key Achievements
- Led the development of a scalable e-commerce platform that increased sales traffic by 30%
- Designed and implemented RESTful APIs, improving system integration and data flow
- Contributed to code reviews and mentoring junior developers, enhancing team productivity
Experience
Sales Coach
Coached a sales-focused team of approximately 10–15 representatives through structured one-on-one sessions and KPI reviews, contributing to consistent improvements across sales and quality metrics., Improved cross-selling effectiveness by strengthening objection handling, needs analysis, and closing techniques within technical support and billing interactions., Analyzed sales, quality, and productivity metrics to identify performance gaps and optimize team efficiency., Supported onboarding and development of team members through targeted coaching and continuous feedback., Partnered with leadership to reinforce team culture, accountability, and adherence to performance standards.
Tech Support & Billing Representative (Cross-Sales Focus)
Delivered technical support and billing assistance while identifying and converting cross-selling opportunities aligned with customer needs., Consistently met or exceeded sales targets by approximately 10–20% while maintaining quality and compliance standards., Maintained strong customer satisfaction and compliance metrics through clear, solution-focused communication., Balanced service quality and revenue generation in high-volume, KPI-driven workflows.
Technical Support Representative (Multitasking & Cross-Sales)
Provided technical support through voice and multitasking chat channels, managing multiple simultaneous customer interactions per shift., Applied consultative selling techniques to successfully cross-sell intangible products during service interactions., Recognized for consistent performance and sales efficiency, frequently performing above team averages across KPIs., Demonstrated effective time management and adaptability in high-volume, KPI-driven workflows.
Workshop Administrator / Sales Lead
Led sales operations, customer service, and staff coordination within a service-based business., Managed key client relationships while supporting daily operational and administrative processes.