Jorge - Marketing Specialist with 5+ years in Digital Advertising

Developed and implemented digital marketing campaigns across multiple platforms.

Produced engaging content for social media, blogs, and email newsletters.

Managed social media accounts, increased engagement, and grew audience base.

Utilized analytics tools to monitor campaign performance and inform strategy.

Plan and coordinate the routes and schedules for pick ups and deliveries., Communicate specific freight requirements and procedures to drivers., Analyze resource utilization and generate reports as needed., Track and Trace large volume of customer orders., Accurately enter driver and vehicle information into compliance management systems.

Conduct audits to ensure adherence to DOT regulations including Hours of Service (HOS), vehicle maintenance, and driver qualifications.

Address and resolve escalated customer complaints and issues that have been passed on from lower-level support representatives., Provide guidance and support to lower-level customer service representatives by sharing knowledge and best practices for handling complex issues.