Joshy - Customer Service & Medical Appointment Setter with 2 years in Call Center

Delivered professional customer service and issue resolution in call center settings.

Managed inbound calls effectively, addressing customer and patient inquiries.

Scheduled and managed medical appointments, referrals, and medication refills.

Provided technical assistance in customer service and support environments.

Assembled and disassembled equipment to perform repairs and maintenance., Resolved mechanical issues using both technical and manual skills., Maintained clean and organized work area to easily locate repairing tools and equipment., Inspected and tested equipment, machinery, and components to...

Providing assistance to patients from a specific medical clinic with different tasks such as appointment setting, answering inbound calls, making outbound calls to patients to let them know about their appointment details, checking referrals, medication prescriptions and refills.