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Jorge
Salesforce Administrator with 3 years of CRM and project management experience
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Competencies
Managed CRM processes and project workflows within Salesforce for nearly 3 years.
Handled project management aspects related to Salesforce implementations and usage.
Worked on CRM system management, primarily focused on marketing and business processes.
Involved in streamlining business processes related to project and case management.
Education
Summary
Experienced business professional with 8 years across various industries, focusing the last 3 years on Salesforce CRM and project management, especially within marketing.
Key Achievements
- Worked extensively on project and case management using Salesforce over a 3-year period
- Gained 8 years of diverse experience across different brands and business areas
- Focused on CRM and project management from the marketing side within Salesforce environment
Experience
Continuous Improvement Specialist
Conducted documentation review and policy-based approval analysis for application processes., Generated operational reports and ensured compliance with internal guidelines.
Brand Reputation Specialist
Managed multi-platform brand presence and online review ecosystems (Google, Yelp, BBB, social media platforms)., Delivered executive-level reporting and data-driven strategic insights to support decision-making.
Engagement Champion
Designed and executed annual engagement strategy, including corporate events and onboarding programs., Built performance dashboards to monitor retention, engagement KPIs, and program impact., Automated survey workflows and large-scale data collection processes., Managed annual engagement budget and vendor coordination., Collaborated with Marketing on content planning and internal brand alignment.
Customer Experience Specialist
Provide online customer support and manage order lifecycle processes., Process refunds and replacements while overseeing reimbursement controls., Identify and report website and product issues to improve operational accuracy and customer satisfaction., Support service optimization through structured documentation and issue tracking.