Dedicated customer service specialist with over six years of experience in diverse support roles, excelling in building rapport, resolving issues, and driving customer satisfaction.
Delivering high-quality support to ensure customer satisfaction and loyalty.
Resolving technical issues and assisting users in platform-related contexts.
Using Salesforce and Oracle to track performance and manage customer interactions.
Overseeing real-time performance and coaching teams for continuous improvement.
Intouch CX
Resolving issues, Assisting users, Ensuring a smooth, high-quality customer experience
Teleperformance
Provided customer service and tech support for a transportation platform, Promoting services, Resolving technical issues, Ensuring customer satisfaction, Overseeing real-time performance, Coaching teams, Driving productivity through continuous improvement and adherence to company standards
Bachelor's Degree
Promoting services and meeting sales goals through tailored customer support.