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Jorge
Customer Service & Support Team Leader with over 3 years in tech and retail
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Competencies
Provided multi-channel support and technical assistance to clients in various industries.
Supervised support teams, monitored KPIs, and implemented coaching strategies.
Managed customer orders, claims, warranties, and account issues using software tools like Microsoft NAV and Salesforce.
Provided technical support for connectivity, billing, and hardware issues.
Managed wholesale clients and negotiated contracts for textiles and apparel.
Education
Languages
Summary
Experienced professional skilled in customer service, technical support, team supervision, and client management across tech and retail sectors.
Key Achievements
- Supervised support agents at OneSoccer, managing KPIs and coaching to improve team performance.
- Provided trilingual support to clients across North America, handling orders, claims, and warranties.
- Delivered first-level technical support for commercial clients at Telus International, resolving connectivity and hardware issues.
Experience
Team Leader – OneSoccer (Remote Support – Canada)
Supervised support agents for the OneSoccer platform., Monitored KPIs, provided feedback, and delivered coaching., Managed shift scheduling and incident resolution.
Customer Service Representative (Remote – Canada)
Provide trilingual (English/French/Spanish) support to clients in the U.S. and Canada., Manage orders, claims, and warranties using Microsoft NAV and Salesforce., Coordinated with logistics and warehouse teams.
Technical Support Agent – B2C (English)
Delivered first-level technical support for commercial clients., Assisted with billing, connectivity, and hardware troubleshooting.
Customer Service Agent – Uber U.S.
Supported U.S. drivers with account, payment, and navigation issues.
Sales Representative – Caracas, Venezuela
Managed wholesale clients for jeans and denim apparel sales., Negotiated contracts and coordinated deliveries.
Sales Representative – Caracas, Venezuela
Promoted textile products in retail and wholesale markets.