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Customer Service & Operations Specialist with 10+ years in Hospitality and Tech
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Competencies
Provided front desk and service support at high-volume hospitality and airline programs.
Conducted performance analysis, audits, and technical support for telecom and service companies.
Assisted inbound sales and technical troubleshooting for telecom services and online platforms.
Led distribution business, handled marketing analytics, and contributed to app design.
Generated performance metrics, safety reports, and project documentation for multiple roles.
Education
Summary
Experienced in customer service, operations support, and technical roles across hospitality, telecom, and service industries. Proven ability to improve processes, analyze performance, and manage business operations.
Key Achievements
- Managed Lemon distribution business, expanding restaurant and bar accounts.
- Optimized performance reporting and audit processes at ERICSSON, enhancing operational efficiency.
- Led quality assurance initiatives and performance analysis for call center operations at AMERICA VOICE.
Experience
Server at the main bar, Front desk agent
C1 Certified Service agent
C1 Certified Service agent
Front desk
Technical, investment, finance management assessor
Technical Support Agent, Inbound Sales Support Agent
Executive agent
Technical support agent
CEO
Lemon distribution to restaurants and bars.
Administrative staff
Purchase department for raw materials and tools., App designer., Marketing analyst.