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J

Jorge

Customer Service & Sales Professional with Over 15 Years of Experience

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Guatemala City, Guatemala, Guatemala
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Competencies

Customer ServiceExpert

Exceptional ability to address customer needs, resolve issues, and foster positive relationships.

Sales SkillsAdvanced

Proven track record of upselling and driving revenue growth through effective sales techniques.

People SkillsExpert

Strong interpersonal skills facilitating teamwork, client engagement, and conflict resolution.

Technical ProficiencyIntermediate

Skilled in MS Office suite and basic troubleshooting, enhancing operational productivity.

Legal KnowledgeBeginner

Foundational understanding of law to support contractual and compliance-related tasks.

Education

Law
Rafael Landivar University
Completed 2024
Bachillerato en ciencias y letras
Brooklyn school
Básicos
colegio san francisco de Asís
Freight broker course
Personal trainer certified

Languages

English95%
Spanish100%

Summary

Dedicated professional with over 15 years of experience in sales and customer service across retail, telecom, and banking sectors. Skilled in client relations, problem-solving, and technical tools. Law graduate and certified personal trainer, committed to continuous growth.

Key Achievements

  • Consistently delivered high-quality customer service across diverse industries, enhancing customer satisfaction and retention.
  • Developed strong interpersonal skills, leading to effective communication and problem resolution in fast-paced environments.
  • Gained proficiency in CRM and MS Office tools, improving workflow efficiency and data management.
  • Completed a Law degree, expanding legal knowledge to complement customer relations and sales expertise.
  • Certified as a Personal Trainer, demonstrating commitment to continuous personal and professional development.

Experience

Sales

Sears majadas
Nov 2006 - Dec 2006

Sales

Zara Miraflores
Jun 2007 - Aug 2007

Customer service / sales representative

Transactel -comwave
Sep 2012 - Mar 2014

Customer service

Telus-FITBIT
Aug 2014 - May 2015

Customer service

247.ai 03 /2019 – 03/2021 –citi bank
Mar 2019 - Mar 2021

Retention / customer service

ACT –AT&T
Apr 2021 - Dec 2021

Customer service/ sales

Conduent- Royal Caiibbean
May 2021 - Mar 2022

Customer service

Alorica- BestBuy store care
Apr 2022 - Jan 2023

Skills

Customer ServiceSales SkillsPeople SkillsTechnical ProficiencyLegal Knowledge
Published on CazVid - Jun 2, 2026
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