Jorge - English Interpreter with Experience in Medical and Customer Service Sectors

Well, talking about my experience is kind of a short story because I'm 22 years old. I'm very young, actually, but I had some experience that is, I think that it is valuable. So first, my first job, I was working abroad. I had the opportunity to travel to Germany, and that's when I was able to work in the customer service field. I was able to talk with clients, deal with them. I was in the sales area, so I was selling sort of things, articles, and all those kind of things. So yeah, I worked there about six months, and then I had the opportunity to work also in a call center from home, so I have experience, sort of experience from home. And I was working there also like five months. I was working as a medical interpreter, so I have a good English skills, good communication, and also I am a reliable person who is always willing to learn something new. I do like challenges, I do like to learn, and as I told you, I'm very young, so I'm willing to learn and I am a very, very committed person. And with the schedules, with the, if I have to work with a group, I don't mind, it doesn't matter. I don't mind at all. So I'm able to. So that's basically my experience working. I also was an English coach here in my country. I was teaching, but now currently I'm not doing anything, so yeah, I would like to have this opportunity to prove that I have the right skills for this position.

Well, I haven't used this kind of dispatch software or similar tools, but I did work in a call center and I'm already familiar with some tools, and what I learned from that is that Obviously, it helps you to do your job in a better way and to understand many things, but at the same time, it increases your efficiency, and I saw that in my abilities of communication. I was already good talking with people. I felt comfortable, as I told you. I'm good at talking. I do like to listen, and I know how to listen, and I know how to make people feel that they are understood and all those kinds of things. So it increased my communication skills in somehow that I was able to maybe see things from the customer perspective, more than just being me providing any service. So in that way, I learned, okay, if I was a customer or if I was a client, how would I like to this person behave or to talk to me? Obviously, in a respectful way. Obviously, I would like to feel that someone is listening to me, that someone cares about my problems. So in this way, I understood and I improved my communication skills because I learned what the client or what the customer mainly expects from you, from the agent or the person that it is providing any sort of service. So that's why and that's how

Well, in the area that I was working, it wasn't like with deliveries or pickups, but it was like in sales and all those kind of things, shops. And well, basically the challenges that I faced were the most typical ones, like an angry customer that asked for something and for any reason, they didn't have that service and they are like angry, and obviously you have to deal with them, you have to make them feel comfortable and that someone is listening to them. So, basically, all those kind of clients that are angry because of the service, because there's something that it is missing in an order or something. So, yeah, those kind of situations. Obviously, there are different types of clients. These were like the most typical ones where there are older clients that they are like more calm, they get to you like in a different way and they reach you out and they tell you, you know what, I asked for this and I didn't receive it. But the tone of voice is different, the way that they say the things are different. They didn't use, they are not rude at all. So, it's basically that. And I consider that I have good skills to deal with these kind of things related to deliveries or pickups and all those kind of things. So, yes, basically that. That is my experience that I have and I'm willing to understand how it works and also to know how it works and learn a lot from it.

Well, when I had this kind of experience that I had like to manage multiple dispatch requests and all those kind of things, things sometimes get a little bit tense, so first is try to keep calm. I always try to stay calm and let the customer or the client know that I am working hard to give the best service, just not to stress more the client, just to stay calm and try to transmit that feeling that I am listening to them and I am listening to their requests as well. So in that way, I was able to create a good environment and a good relationship between me and the client or the customer that I am dealing with. And if I am dealing with a lot of them, I tried always to stay calm. I think that that is the key because the tone of voice that I use and also the words that I use are very, very important and are crucial in these kind of situations. So in that way, if I apply those strategies, try to stay calm, try to just regulate my tone of voice, obviously, use words like I'm sorry, I do apologize, I do understand, I can help you with that, and let the client feel safe and understood, and also that they can feel that there's someone that cares about what they are dealing with, you know? And yeah, basically that. That is the strategy that I use when I have to deal with these kind of situations that sometimes are very, very stressful for both parties.

Hi there, it's Jorge Guardado here. I'm from El Salvador, and currently I am a student. I'm like in the last year of my career of Bachelor degree in English. I have experience, previous experience in customer service. I worked abroad in Germany, so I have a good customer service skills. I do like to talk with people and all those kind of stuff, and I'm very comfortable talking with people.