Jorge - Logistics Coordinator at Riverstone Logistics

Hi, my name is Jorge and I'm currently working as a Logistics Coordinator. In my role, I manage day-to-day dispatch operations, including coordinating with carriers, drivers, and clients, final clients, to ensure pickups and deliveries are completed on time. I usually handle high volume of loads, around 20 trucks each day, probably five flatbeds, all day long because I do have experience with trucks with around 10 stops each. I'm pretty organized. I believe that that is key in my workflow. I monitor shipments in real time and quickly resolve issues like delays, cancellations, or capacity problems. For example, if a carrier falls through, I immediately look for backup options based on route, equipment, and availability. I also use TMS and Excel to track performance, manage data, and provide hourly updates. This helps me stay efficient and makes me fast to take informed decisions. Overall, I would describe myself as someone who is proactive, detail-oriented, and comfortable working in a face-paced environment. I'm always focused on finding solutions and keeping operations running smoothly. Thank you for your time.

One challenge I faced was when a time-sensitive pickup was risked because the assigned driver canceled last minute and it was a tight market with limited capacity because it was a flatbed. It was a pretty large load. The pickup window was approaching, so there was a high risk of service failure. What I did first was quickly check the options based on location, route, and equipment needed to complete the pickup. I reached out to the backup carriers I had previously worked with and at the same time checked for any trucks nearby that could be completing this pickup, any flatbed, I'm sorry. I kept the client informed about managing expectations about the time window and maintaining transparency. Always go with the truth. I was able to secure the replacement carrier just in time, adjust the route slightly, and to ensure the pickup was completed within the time window. From that situation, I reinforced the importance of having backup options and staying proactive with communications, especially in high-pressure scenarios.

In my current role, I had to manage multiple dispatch requests at the same time, especially during the peak hours, most likely in the mornings. What I do first is prioritize based on urgency and risk. Loads uh loads with tighter pickup window or higher impact on the customer always come first. I also take into consideration route efficiency and the available space on the truck or the flatbed to make sure we're maximizing the capacity and avoiding unnecessary delays. At the same time, I stay organized by tracking everything in real time and keeping my updates accurate so I always know the status of each load. Communication is key with the with the driver, with the carriers. I stay in constant contact with them to secure the coverage quickly and set clear expectations if anything happens. By combining these these steps with the route planning and clear communication, I've been able to constantly manage high volumes of dispatches while keeping operations running smoothly and on time.

In my current role, I had to manage multiple dispatch requests at the same time, especially during the peak hours, most like in the mornings. What I do first is prioritize based on urgency and risk. Loads with tighter pickup windows or higher impact on the customer always come first. I also take into consideration the route efficiency and the availability space on the truck or the flatbed to make sure we're maximizing capacity and avoiding unnecessary delays. At the same time, I stay organized, tracking everything in real time and keeping my updates accurate, so I always know the status of each load. Communication is also key. I stay in constant contact with the carriers to set your coverage quickly and clear expectations if anything changes. By combining this prioritization and broad planning and clear communication, I've been able to constantly manage high volumes of dispatches while keeping operations running smoothly and on time.

Basically, I prioritize dispatches based on urgency, risk, route efficiency, and available space on the truck or the flatbed. Loads with tighter pickup windows come first. I stay organized with real-time tracking and keep clear communication with the carriers, which help me to cover loads on time without issues. I also take into consideration the route and space as well.