This is my profileContact via CazVidJorge
Customer Service & Sales Specialist with 5+ years of diverse hospitality and collections experience
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Competencies
Delivered quality support by resolving customer queries and complaints across multiple sectors.
Negotiated bill payments and agreements with customers, ensuring timely collections.
Conducted outbound calls and cold outreach to generate sales leads and manage accounts.
Handled reservations, check-ins, check-outs, and guest interactions in hospitality settings.
Performed system audits, processed reservations, and managed administrative tasks in hotel environments.
Education
Languages
Summary
Experienced role in customer support, collections, sales, and hospitality operations with a focus on client satisfaction and efficient process management.
Key Achievements
- Managed collections and negotiated payment agreements, improving debt recovery processes
- Provided customer support across various industries, resolving issues and enhancing customer satisfaction
- Handled reservations and front desk operations for hospitality clients, ensuring smooth guest experiences
Experience
Appointment Setter/collections
Did collections, coming up with agreements so people would pay their bills, as well as appointment setter, finding my own leads
Collections Representative
Negotiate with customer and hear them out, have empathy
Customer Service Representative
I'm a bill collector, I make sure people pay they bills, hear the customer out, and negotiate on when their bill would be paid
Customer Service Representative
Fix their issues that they might have and offer insurance for any electro domestic
Customer Service Representative
Make truck reservations, and assist customers in anything they needed or wouldn't be satisfied with.
Customer Service Representative
Taking calls of unsatisfied customers and trying to make them have a good customer service experience
Reservation Agent
I would get inbound calls and make reservations for people that would be traveling
Night Auditor
Check all the movement of the day, close the sistem and also do check ins and out and prepare the reservation for the next day
Front Desk Receptionist
I would do check ins, check out, receive phone calls, make reservations and night audit