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Jorge
Customer Service Professional with 3+ years in client support and documentation
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Competencies
Applied active listening skills to understand customer and patient needs effectively.
Maintained accurate records and reports in customer service, pharmacy, and legal contexts.
Managed customer and patient data to ensure accuracy and accessibility.
Provided prompt responses to customer and patient inquiries across various roles.
Education
Languages
Summary
Experienced in client communication, documentation, and support roles across diverse sectors including healthcare and legal services.
Key Achievements
- Handled customer inquiries efficiently, ensuring minimal wait times at Alorica
- Managed pharmacy prescriptions and responded to patient questions at Farmacenter
- Reviewed immigration documents and provided updates for clients at Meneses Law
Experience
Customer Service Representative
Responded to customer requests for products, services and company information., Answered constant flow of customers calls with minimal wait times., Updated account information to maintain customer records.
Farmacitian
Counted and labeled prescriptions for customers and responding to patient questions regarding prescriptions and medication-specific issues., Kept pharmacy counter and related areas clean, neat and organized., Communication instructions to patients or caregivers about use and storage of drugs.
Virtual Assistant
Review client`s documents in immigration process, providing updates following USCIS parameters.