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Customer Service Specialist with 5+ years in hospitality and call centers
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Competencies
Provided effective customer support across call centers, restaurants, and educational programs; focused on client satisfaction.
Communicated clearly with customers, team members, and staff to ensure smooth operations and client satisfaction.
Managed multiple tasks simultaneously such as serving tables, managing schedules, and updating systems.
Organized groups and managed administrative tasks, including attendance and activity coordination.
Trained and mentored new staff members, ensuring smooth onboarding and knowledge transfer in customer service.
Education
Languages
Summary
Dedicated customer service professional with over 5 years of experience in hospitality, call centers, and educational support. Skilled in communication, multitasking, and training, focused on delivering exceptional client satisfaction.
Key Achievements
- Handled incoming calls and scheduled appointments in a call center environment, demonstrating organizational skills.
- Provided customer service in a high-traffic restaurant, managing multiple tables and supporting large groups.
- Supported administrative tasks and coordinated activities for an after school program, including attendance and group management.
Experience
Call Center Agent / Customer Service
Handling incoming calls and scheduling repair and installation appointments., Managing and updating information in internal systems., Covering administrative and supervisory functions during supervisor’s vacation., Training and mentoring new staff., Proficient use of IT platforms and internal...
Waiter / Customer Service
Customer service in a high-traffic restaurant., Managing up to 10 tables per shift., Serving large groups., Coordinating with kitchen and bar., Sales support.