Jonathan - Project Manager with 8 years of experience in construction industry

Overseen project planning, execution, and delivery for various construction initiatives.

Managed project budgets, monitored expenditures, and optimized resource allocation.

Led multidisciplinary teams to achieve project milestones and maintain high performance standards.

Facilitated effective communication among clients, contractors, and project members to ensure alignment.

Provided accurate Spanish-English interpretation services for 80+ client sessions weekly, facilitating clear communication in customer service and technical support contexts., Translated technical manuals and instructions for international clients, ensuring 92% accuracy in terminology and adherence to project deadlines., Supported customer satisfaction by effectively bridging language and cultural gaps, contributing to a 5% increase in client retention for Spanish-speaking accounts., Utilized specialized CRM and linguistic software to manage translation projects and maintain detailed records of client interactions.

Managed a high volume of 50+ inbound customer calls daily, providing timely and effective assistance with inquiries, billing questions, and service issues, achieving a first-call resolution rate consistently above 85%., Leveraged fluent bilingual skills to support a diverse client base of 30+ Spanish-speaking customers per day, ensuring accurate and culturally competent communication, which directly contributed to a 5% increase in customer satisfaction scores for this demographic., Provided multi-channel remote support (phone, email, chat), consistently resolving over 85% of customer concerns while maintaining an average handle time below 10 minutes and a CSAT score consistently above 85%., Collaborated with technical and billing departments to escalate and resolve 15+ complex service issues weekly, reducing the average escalation-to-resolution time by 15% and ensuring a seamless customer experience., Analyzed post-call survey data and customer feedback, identifying key trends that led to the refinement of service protocols, which contributed to a noticeable improvement in overall satisfaction scores.