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Jonathan
Customer Service & Dispatch Specialist with 5+ years in Communications
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Competencies
Interacted directly with clients, resolving issues and providing information across multiple roles.
Provided troubleshooting and technical assistance for customer inquiries and service issues.
Managed appointments, transportation logistics, and live issue resolution in work environments.
Used bilingual skills to communicate effectively with diverse clients, including elderly populations.
Applied retention strategies and customer engagement techniques in service roles.
Education
Summary
Experienced in customer support, technical troubleshooting, scheduling, and bilingual communication with a focus on service retention and efficiency.
Key Achievements
- Provided customer retention options and delivered excellent service at Ubiquity
- Handled high call volumes and technical support inquiries at Telus and Sykes
- Assisted with injured workers' compensation cases and scheduling at Cognizant
Experience
Retention Agent
Provided different options to customers to retain their services, Delivered excellent customer service
Customer Service Agent
Handled high call volume, Answered questions about bills, data usage, and service coverage, Provided technical support and troubleshooting steps
Customer Service Agent for Cigna/Medicare
Provided information to elderly regarding Medicare enrollment, Answered inquiries related to deductibles and co-payments, Submitted emails to insurance companies for expedited treatments
Intake Agent / Interpreter
Assisted adjusters with injured workers' compensation cases, Handled scheduling for transportation and on-site interpretation, Managed live issues such as no-shows and transportation problems