Johnstone

Freelance Contributor

Created authentic, natural-sounding audio recordings in Urdu based on assigned conversation types and categories, ensuring clarity, fluency, and contextual relevance.. Maintained data quality by adhering to strict background noise and privacy protocols, avoiding any identifiable third-party voices.. Assessed and provided detailed feedback on peer submissions, ensuring accuracy in pronunciation, tone, and alignment with project specifications.

Data Annotator

Summarized raw medical transcripts and data into structured medical documentation.

Medical Scribe

Maintained accurate medical records and supported the physician in delivering quality care.. Explained procedures and treatments to patients.. Accurately scribed patient encounters in real-time.. Assigned appropriate Medical Codes (ICD-10) using eClinicalWorks EHR.. Provided patient education under the physician's direction.. Ensured effective communication between healthcare providers and patients, emphasizing confidentiality and adhering to HIPAA regulations.

Independent Contractor

Concluded a 3-month AI project as a Medical Scribe for Xelex.ai, focusing on abstractive text summarization.

Medical Scribe Trainee

Ensured accurate and timely documentation of medical encounters as a real-time scribe, working directly alongside healthcare providers during patient visits.

AI Data Trainer

Data Annotation & Labeling: Tag, categorize, and annotate raw text, audio, image, or video data so the AI can learn from it.. Prompt Engineering & Tuning: Craft precise prompts and generate realistic conversational dialogues to guide large language models (LLMs).. Output Evaluation: Review AI-generated responses for accuracy, bias, safety, and helpfulness, and provide constructive, human-like feedback.. Error Analysis: Identify recurring failure modes, hallucinations, or grammatical mistakes in model outputs and document corrective actions.. Domain Adaptation: Apply specialized knowledge to ensure AI systems provide accurate, industry-specific answers.

Data Annotator

Annotate and label various types of data according to project guidelines and specifications.. Review annotated data for accuracy and completeness, making adjustments as needed.. Work collaboratively with data scientists and engineers to ensure high-quality annotated data for machine learning models.. Maintain organized and detailed records of annotated data and any changes made during the annotation process.. Continuously learn and apply new annotation techniques and tools to improve efficiency and accuracy.. Communicate any issues or challenges with data annotation to project leads in a timely and professional manner.. Adhere to project deadlines and deliver annotated data within predetermined timelines.

Independent travel consultant and sales representative (Freelance)

Handled customer requests, helping them choose the best travel options, and building long-term relationships.. Actively sell airline tickets to customers via phone, email, and chat. Offer competitive travel deals and promote special fares to maximize sales conversions.. Guide customers through the ticket booking process, ensuring a smooth and professional experience.. Apply persuasive techniques to convert inquiries into successful bookings.. Assist with changes, cancellations, rebookings, and other after-sale requests.

Customer satisfaction Associate - Team lead

Supervised, coached, and supported a team of Customer Satisfaction Associates.. Monitored team performance and ensure adherence to SLAs and quality standards.. Handled escalated customer issues and resolve them in a timely manner.. Oversaw moderation of user-submitted profiles and photos to ensure compliance with community standards and site policies.. Supervised the Know Your Customer (KYC) process for all Cupid Media platforms.. Provided support for user concerns related to payments, profile management, and general inquiries across all Cupid Media sites.. Generated regular reports on team performance, user feedback, process efficiency and recommend and implement improvements to workflows and customer service procedures.

Customer satisfactory associate- Part-time

Moderated and screened user-submitted profiles and photos.. Conducted Know Your Customer (KYC) for Cupid media sites.

Attachment

Conducted Billing of Land rates, Single business permits, Fire permits, Food handlers permit, Advertising permits.. Data Entry: Inputting and organizing information into systems.. Report Generation: Creating reports and presentations based on data analysis.. Assisting with Projects: Contributing to ongoing projects and initiatives within their respective departments.. Learning about KRA's functions: Gaining an understanding of how KRA collects revenue, manages compliance, and enforces tax laws.

Conducted billing, approving payments from customers.. Assisted customers across all Cupid media sites on various challenges and issues on payments and their profiles.