This is my profileContact via CazVidJohnny
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Competencies
Demonstrated experience with Issue Resolution.
Demonstrated experience with SLA Management.
Demonstrated experience with KPI Management.
Demonstrated experience with Cross-Functional Collaboration.
Demonstrated experience with Data Analysis & Reporting.
Education
Languages
Experience
VCS ENG ASSOCIATE
Provided multi-channel support (phone, email) to drivers, resolving operational and delivery issues in real-time., Coordinated logistics for heavy product deliveries, optimizing routing and improving on-time performance., Used internal tools to track, document, and resolve cases while maintaining SLA compliance., Managed claims, metric corrections, and account appeals through case analysis and detailed documentation., Identified root causes of operational issues and implemented corrective actions to reduce errors., Collaborated with cross-functional teams to improve processes and maintain policy adherence.
RESOLUTION SPECIALIST (A)
Resolved travel-related issues efficiently, maintaining high customer satisfaction in a fast-paced environment., Developed strong technical aptitude and comfort with specialized software applications.