Johnny - Call Center Professional with 3+ years in Customer Service and Sales

Santo Domingo, Nacional, Dominican RepublicRemotoen

Gained over two years of experience in retention, customer service, and sales at Call Max and Dial Tone.

Successfully handled customer retention and sales processes, demonstrating role progression from entry-level to more experienced responsibilities.

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Resumen

Experienced call center professional with over 3 years in customer service, retention, and sales roles in the Dominican Republic.

Developed communication and sales skills through direct customer interactions across multiple call centers.

Customer ServiceAdvanced

Assisted customers with inquiries and resolved issues to ensure satisfaction in fast-paced call center environments.

SalesAdvanced

Conducted sales calls and promoted services, contributing to revenue generation efforts.

RetentionIntermediate

Focused on customer retention strategies to maintain client relationships and reduce churn.

Communication SkillsAdvanced

Effective verbal communication with clients, ensuring clarity and professionalism during interactions.

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