Experienced in legal support, customer service, sales management, and team leadership with strong technical skills.
Assisted clients andparalegals by managing legal forms, documentation workflows, and client communication.
Supervised support teams, managed schedules, monitored KPIs, and coordinated cross-functional tasks.
Led sales teams, supported daily operations, maintained customer records, and identified upselling opportunities.
Proficient in Google Workspace, Microsoft Office, CRM tools like Salesforce and Zendesk to streamline workflows.
Alonso & Alonso Attorneys at Law
Managed documentation workflows and assisted clients with legal forms via phone, SMS, and email., Supported paralegals with data gathering and organization of case materials to meet strict deadlines., Scheduled consultations and followed up with clients to ensure accuracy and clarity of documentation.
Sutherland Global
Oversaw daily operations of a remote support team, including schedule management, task prioritization, and performance monitoring., Delivered one-on-one coaching and tracked progress to align team performance with KPIs and service standards., Approved payroll, maintained internal documentation, and collaborated cross-functionally to streamline support processes.
Sutherland Global
Led a high-performing sales team, managing administrative workflows and coordinating staff training., Monitored sales metrics, prepared performance reports, and communicated insights to leadership., Supported daily operations by handling escalations, optimizing internal procedures, and ensuring accurate documentation.
Technology in Gastronomic Management
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Ensured accuracy of internal resources and supported knowledge sharing across departments.
Sutherland Global
Provided real-time support to agents, offering guidance on complex issues and internal tools., Collaborated with supervisors to implement improvement plans and track coaching initiatives., Ensured accuracy of internal knowledge resources and maintained communication across departments.
Sutherland Global
Delivered chat-based customer support using CRM systems to resolve billing and technical inquiries., Identified upselling opportunities and provided personalized solutions to enhance client experience., Managed follow-ups, maintained detailed records, and ensured service consistency across interactions.
