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Competencies
Demonstrated experience with Spanish.
Demonstrated experience with French.
Demonstrated experience with English.
Demonstrated experience with Haitian Creole.
Demonstrated experience with Microsoft Office.
Education
Experience
Bilingual Care Customer Service Representative
Assisted in the development of internal procedures and processes related to Credit Team operation., Managed inbound and outbound calls to customers requests or inquiries., Reviewed analyzed and reconciled financial records to ensure accuracy., Provided support for daily credit activities such as data entry, filling, and others administrative tasks., Performed day-to-day accounting functions including accounts payable, bonuses and receivable, general ledger entries, bank reconciliations., Sent statements to the customers address or when customers request., Maintained accurate records of all transactions and communications with customers., Processed payments on behalf of the company using online payment systems or manual checks., Verified accuracy of invoices prior to processing payments. Coordinated with vendors to resolve billing issues or disputes., Monitored banking activity to ensure compliance with regulatory requirements., Ensured accurate tracking and reporting of client funds., Conducted research into discrepancies found during the reconciliation process., Maintained business records by updating customer information., Reviewed files, records and other documents to obtain information or respond to requests., Operated photocopiers and scanners, facsimile machines and personal computers., Computed, recorded and proofread data or reports. Collected and entered payment data into system, maintaining complete confidentiality and accuracy., Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
Interpreter
Facilitated communication between non-English speaking patients and healthcare providers., Interpreted verbal conversations between individuals with limited English proficiency., Maintained confidentiality regarding all interpreted information while adhering to professional standards of ethics., Participated in weekly team meetings with other interpreters to review cases and discuss best practices., Delivered real-time, accurate oral translations and interpretations for clients., Interpreted conference calls and other workplace communications in real-time.