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Travel Associate
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Competencies
Managed end-to-end product development from conception to sunset.
Applied Scrum and Kanban frameworks to enhance team productivity and deliverables.
Conducted market analysis to inform product positioning and feature prioritization.
Led multidisciplinary teams through product development phases, fostering collaboration.
Utilized data analytics tools to interpret user data and inform product improvements.
Education
Summary
Experienced product manager specializing in SaaS solutions with a track record of leading successful product launches and team leadership.
Key Achievements
- Led cross-functional teams to develop and launch three major software products, improving market share.
- Streamlined product lifecycle processes, reducing time-to-market by 20%.
- Designed and implemented strategic product roadmaps aligned with business goals.
Experience
Travel Associate
Assisting customers with Travel Issues in both languages worldwide, Increasing Customer’s good experience, Testing Navigator App with developers (Checking and reporting fails), Managed Customers with reservation issues or travel disruptions, Creating New reservations and flight adjustments daily, Handling more than 38 calls daily
Service Representative
Managed Customer Service Worldwide but focused on the Americas, Handled Maintenance Contracts yearly, Provided Customer’s Training and Software Updates related to their industry, Created Customer Forms for the Company’s records, Ensured Customer Satisfaction and accurate service, Provided Customer Assistance in both languages
Customer Assistance Manager
Provided Customer’s Support Locally, Created Accurate Processes for assisting customers daily, Managed Support Local Team, Trained Brand New Customers and Technicians, Accurate Supported Customer Yearly via formal maintenance contracts