Customer Service Representative open to new opportunities
Demonstrated experience with Microsoft Excel.
Demonstrated experience with Microsoft Word.
Demonstrated experience with Microsoft PowerPoint.
Demonstrated experience with Zoho Books.
Demonstrated experience with Zoho Invoice.
Mint Foods (FMCG)
Lead 18 staff across Operations, Inventory, Customer Care and Logistics.. Developed KPI reporting and standardized workflows.. Improved inventory accuracy by implementing a structured inventory management system.. Introduced departmental communication channels.. Coordinated audits, logistics, quality control, budgeting, recruitment and training.. Introduced and implemented same day delivery operations.
Mint Foods (FMCG)
Led a team of four Customer Service Representatives.. Trained staff on customer service, complaint resolution and Zoho Invoice.. Improved response time and complaint tracking using Excel.
Mint Foods (FMCG)
Managed customer inquiries, invoicing, customer records and order coordination.
Jands Travel Network
Travel planning, complaint resolution, bookings, client relationship management.
B.Sc., Business Administration