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Customer Service Representative
Contact
Competencies
Demonstrated experience with Microsoft Excel.
Demonstrated experience with Microsoft Word.
Demonstrated experience with Microsoft PowerPoint.
Demonstrated experience with Zoho Books.
Demonstrated experience with Zoho Invoice.
Education
Summary
Customer Service Representative open to new opportunities
Experience
Operations Manager
Lead 18 staff across Operations, Inventory, Customer Care and Logistics.. Developed KPI reporting and standardized workflows.. Improved inventory accuracy by implementing a structured inventory management system.. Introduced departmental communication channels.. Coordinated audits, logistics, quality control, budgeting, recruitment and training.. Introduced and implemented same day delivery operations.
Customer Service Manager
Led a team of four Customer Service Representatives.. Trained staff on customer service, complaint resolution and Zoho Invoice.. Improved response time and complaint tracking using Excel.
Customer Service Representative
Managed customer inquiries, invoicing, customer records and order coordination.
Customer Care Representative
Travel planning, complaint resolution, bookings, client relationship management.