This is my profileContact via CazVidJohandson
Welcome to CazVid!
Contact
Managua,Managua Department,Nicaragua
Available on CazVid
Competencies
First Call Resolution (FCR)Intermediate
Demonstrated experience with First Call Resolution (FCR).
Education
High School Diploma
Boanergues aragon noli
Completed 2023
Languages
enNative
Summary
View Johandson's professional profile on CazVid.
Experience
Customer Support Representative (Tier 2 Safety)
Ibex – Lyft
JAN 2025 - JAN 2026
Resolved escalated driver inquiries regarding app functionality, account security, and service-related issues., Managed high-priority safety cases, ensuring 100% adherence to legal protocols and company compliance., Authored precise, detailed reports for complex cases using internal CRM tools and databases., Provided professional, empathetic support in high-pressure situations, maintaining top-tier performance metrics.
Skills
First Call Resolution (FCR)
Published on CazVid - May 17, 2026