This is my profileContact via CazVidJohan
Customer Service Specialist with 4+ years in Telecom, Fintech, and Logistics
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Competencies
Proven ability to handle diverse customer inquiries efficiently, ensuring high satisfaction levels.
Bilingual communication in English and Spanish, facilitating clear and effective interactions.
Skilled in resolving app and software issues, enhancing user experience and operational efficiency.
Proficient in MS Office, CCM software, and Adobe tools, supporting diverse digital tasks.
Experienced in guiding users through fintech applications and financial transactions.
Education
Languages
Summary
Dedicated customer service expert with over 4 years supporting telecom, fintech, and logistics sectors. Bilingual in English and Spanish, adept at troubleshooting, process guidance, and enhancing customer satisfaction. Skilled in digital tools and software, committed to delivering efficient, friendly, and effective support.
Key Achievements
- Managed high-volume customer calls with minimal wait times, enhancing service efficiency.
- Guided customers through complex app processes, improving user experience and satisfaction.
- Troubleshot and resolved transaction and account issues, reducing resolution time.
- Provided multilingual support in English and Spanish, expanding service accessibility.
Experience
Customer service representative for a shipping company
Answered constant flow of customer calls with minimal wait times., Responded to customer requests for products, services, and company information., Tracked customers packaging and assisted customers processing their requests through company’s software., Scheduled pickups and worked with stations to help shippers with their service requirements.
Customer service representative for a “Buy Now, Pay Later” company
Offered advice and assistance to customers, paying attention to special needs or wants., Guided customers with any process that required the client’s app, including shopping, as well a other third parties., Responded to customer requests regarding services, financing options, billing, installments and other general information.
Member services representative for a fintech
Assisted members with inquiries regarding transactions, balances and other financial services offered by the client, mostly using the own client ́s app, teaching its usage and troubleshooting when needed., Advised members of best practices around banking, bank account’s safety, online shopping and their use of the client’s products (cards, accounts, credit)., Explained members information about their credit score and eligibility for credit or other services.