This is my profileContact via CazVidJoaquin
Hospitality Professional with 7+ Years in Hotel Operations and Customer Service
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Competencies
Exceptional ability to manage guest interactions, ensuring high satisfaction and repeat business.
Skilled in leveraging social media and OTA platforms to boost visibility and bookings.
Experienced in developing operational procedures and managing front desk workflows.
Capable of efficiently handling multiple responsibilities in dynamic hospitality environments.
Proven ability to train staff and lead teams to achieve operational excellence.
Education
Languages
Summary
Joaquin is a dedicated hospitality expert with over 7 years of experience in hotel operations, customer service, and digital marketing. Skilled in OTA integration, staff training, and event coordination, he excels in enhancing guest experiences and operational efficiency.
Key Achievements
- Implemented Online Travel Agencies (OTAs) at Nativa Hotel Boutique, expanding online presence
- Managed multi-platform customer engagement, increasing booking efficiency and guest satisfaction
- Developed comprehensive front desk operation manual, streamlining staff training and operations
- Coordinated company events and tours, enhancing guest experience and service quality
Experience
Front Desk
Implement OTAs for the first time to the hotel, Developing and usage of social media, Training staff for front desk operation
Community manager
Manage inbox, bookings, from Email, Booking, Expedia, Facebook, Instagram, Trip Advisor, Customer service, arrange shuttles and tours
Front desk / Community manager
Providing support for company events and meetings, Managing room bookings, Developing of an operation manual for front desk job, Manage inbox, bookings from Email, Booking, Expedia, Facebook, Instagram, Trip Advisor, Website, Sales of tours to guests